Annette Franz


Annette has led Consulting Services departments for several companies that focus on improving both the customer experience and the employee experience by utilizing their software platforms to facilitate listening to and operationalizing the voice of the constituent. Annette started her career in this space as a VOC consultant at J.D. Power and Associates and has been working with clients to transform their cultures and experiences for more than 20 years. In 2011, Annette began her blog, CX Journeyª, as a way to share her learnings and experiences from the last 20 years. Her blog is currently syndicated on CustomerThink, Yahoo Small Business Advisors, FutureLab, Business2Community, and …