Blake Morgan


Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pegasystems, Clarabridge, Zendesk, Sparkcentral and more. She's the host of the podcast show on Forbes’ “The Modern Customer Podcast,” a show on YouTube called “Blake's Take” in addition to writing a column on Forbes on customer experience. She serves as the VP of Marketing for the Society of Consumer Affairs Professionals, Northwest. She loves "customer experience"​ because as humans we are feeling, sensing beings. Our most vivid memories are powerful experiences. Today brands understand that creating a knock-…