As the former owner of three different businesses, including the largest group of Hertz Rent-a-Car franchise locations in the U.S., Mel Kleiman's expertise is based on both his experience as a hands-on business owner as well as upon his 30+ years serving as president of Humetrics. Founded by Kleiman in 1976, Humetrics has trained thousands of hiring managers and business owners worldwide in the best practice tools and techniques needed to successfully recruit, select, and retain top talent. In 1999, Kleiman was awarded the National Speakers' Association Certified Speaking Professional designation. Given to only the top 10 percent of speakers worldwide, this designation is earned through the documentation and evaluation of a speaker's professional associations, education, performance, and business management standards. Kleiman is also a Certified Consultant to Management under the auspices of the American Association of Professional Consultants. He has written five books including the bestselling Hire Tough, Manage Easy and is a regular contributor to industry publications such as Restaurant Hospitality, MultiUnit Franchise, and Convenience Store Decisions. Mel also serves as a board member for both the National Restaurant Association Educational Foundation and the Workforce Institute. Humetrics' clients comprise leading restaurant, retail, and franchise concerns as well as more than 80 trade and professional associations.