Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.

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Customer Service Magic

Lee Cockerell

Lee Cockerell, former executive vice president of Walt Disney World, shares indispensable wisdom to help you create Customer Service Magic.

Through his signature blend of wisdom, humor, and folksy storytelling, Lee reveals lessons learned in his forty-plus year career in the hospitality and entertainment industries. Lee will show you that you have to serve customers with such consistency, efficiency, creativity, and sincerity that they’ll never want to do business with anyone else.

Every Program Purchase Includes

  • Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
  • Expert Feature Management: Customized features are available to Cast participants per Client specification.
  • Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.